Customer Service

Contents:

Delivery times and postage
Privacy Policy
Payment
Refunds and Exchanges
Copyright

Delivery times and Postage

Kim West clothes are handmade to order although we have a small stock of popular items. Our delivery time is 28 days but we always endeavour to ship within 3-4 days. Please feel free to email info@kimwest.co.uk or call to check delivery time on your order before you buy. We offer two types of delivery to addresses on the UK mainland:

Standard recorded delivery
We have a charge for standard delivery of £4.90. Our standard delivery is first class post for packages under 3kg and the Post Office Standard Parcel service for heavier items. First class post usually arrives the next day, but please allow 5 days for all items.

Next day
If you really can’t wait that long, we use CityLink which guarantee next day delivery (excl weekends and bank holidays).For this we charge an additional £5.

Please be aware that both delivery methods require a signature.

For delivery abroad please call for rates

All packaging is recycled and recyclable.

Privacy Policy

We take your privacy very seriously and are committed to providing a shopping experience that respects your privacy.

When you make a purchase we need to collect certain information to fulfil your order. We do not sell, rent or disseminate this information to any third parties for marketing or any other purposes.

You can be confident that we will not disclose your details to anybody unless required by law to do so or unless you explicitly give us the authority to do so.

Our web site links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites.

Email marketing

We only send emails to addresses that have been supplied directly to us by customers and we always remove addresses from our address book when requested to do so by those customers. We only add customers to our mailing list who have given us permission to do so.

Payment

Payment can be made through our website with a credit card or Paypal account. Alternatively, if you wish to pay by cheque please make cheques payable to Kim West Ltd. and allow time for the cheque to clear.

Refunds and Exchanges

It is really important to us that you are delighted with your order. If for some reason you are not satisfied we are happy to refund or exchange our standard items if they are returned to us unworn and in the condition they left our offices within 7 days. Please return in the original packaging.

We will refund the full price of the goods including postage and packing.

For hygene reasons we are unable to refund intimate items. When trying on leggings and swimwear for the first time, please keep underwear on.

We are unable to give a refund on special orders or customized goods (including special order colours) unless the fault lies with us.

Copyright

All rights, including copyright, in this website are owned by or licensed to Kim West Ltd. You may not modify, distribute or re-post anything on this website for any purpose without our permission. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Kim West Ltd. To request permission to use contents please contact us.